You will receive a notification by email and/or SMS within three working days of your event, when your images are ready for selection. At that point simply log into your account, select the ‘View Photos’ tab to review your photographs. Please note, the photographs in your album are unedited and may show some unwanted elements such as floor area or edge of studio backdrop, however the printed photographs you receive will be cropped and edited.
When selecting your photographs if you select a thumbnail image it will show in a larger size in the main gallery window. Use the magnifying tool in the top right of the gallery window to zoom in on details.
You can shortlist images you like, by clicking the ‘FAVOURITE’ button in the gallery window. To see the favourites you have shortlisted, select the ‘Favourites’ tab above the thumbnail images.
To select a photograph simply click the ‘ADD’ button. The selection will default to ‘original colour’ but you can also select Black and White or Sepia. Simply follow the onscreen prompts. To cancel your selected image, simply click the ‘X’ button beside your selected photograph.
Yes. When selecting your photographs there are three radio buttons beside the selected image. These default to ‘Original Colour’. If you would like to have your photograph printed in Black and White or Sepia, simply select the appropriate radio button. The image on your screen will preview to your selected option.
A wide selection of certificate frames and picture frames are available in sizes to suit every photograph size we supply. You can add these to your basket, when ordering your photographs. The frames will then be included in the same delivery as your photographs.
Frames can also be purchased separately from your photograph order, simply by going to the ‘Frame Shop’ link on our website.
You will receive an email from Lafayette within three days of your graduation to the address you provided. This contains a link to our website where you can access your account and select your images. Once you have chosen your preferred images they are sent for printing and should be delivered within 21 days. You can check the status of your order at any time within your account which is updated automatically.
Please note if you have not recieved communication from Lafayette within three working days of your event, please contact us via email.
We do not offer time slots for bookings, however we are always onsite both before and after your ceremony until every customer has been catered for. Queuing times at most venues do not exceed fifteen minutes at peak times, but this is very dependent on the space available at each venue, and can vary wih many factors including weather, conditions, ceremony times etc. We always recommend arriving early, perhaps two hours before your ceremony, to allow the luxury of collecting your academic robes and having your photograph taken in a relaxed atmosphere.
You will always need to purchase at least one photograph product as this covers the cost of your photography studio sitting. The USB included within photograph packs, or the standard USB purchased on its own, only include the photographs you have selected as hard copy prints.
An additional stand alone USB product called USB Plus, when purchased alongside your photography sitting allows you to receive a copy of every photograph within your album.
Attend our designated Pre-Paid area at your event with your booking confirmation. A member of our staff will provide you with your booking docket and guide you to a studio. Our studios are typically open from 2 hours prior to each ceremony, unless otherwise instructed by your college. We generally stay open until 30 minutes prior to each ceremony to allow graduates time to be seated. In Some graduations this can be up to 1 hour. We open again immediately afterwards, until every customer is catered for.
The location of the Lafayette studios will usually be included
in the information provided in the invitation to your event. In addition we
signpost each event (subject to permissions at each venue). Look for A-Board
signs for ‘Lafayette’ or ‘Studios’, as well as laminated A4 directional signs
on walls directing you to ‘studios’.
We make every effort to ensure you are happy with the products and service you receive from us. In the unlikely event that you are unhappy with your photographs we will make every reasonable effort to correct the problem so please do let us know if you are unhappy for any reason.
Our general policy is that without prejudice to your cooling off rights, if you are not satisfied with a product, please return it to us along with details of your contract (date, product, your name) and we will, at our choice and subject to the product being unused and in a resalable condition, either exchange it or provide you with a refund. Please note that
1) In the unlikely event that you receive damaged photographs, where damages have occurred in transit, please return in the original packaging to the office within 5 working days of receiving them. We will replace the photographs at no additional cost.
2) In accordance with the accepted practises of all professional photographers and photographic laboratories, the return of, or demands for refund or refusal to settle charges in relation to any photographs or prints of reasonable quality will not be accepted. We cannot be responsible for individual tastes or expectations. On the day of your graduation ceremony please use the mirrors provided to ensure you are happy with your appearance before proceeding to the studio. LGS does not take responsibility for clothing, make up or hair imperfections, this is left to the discretion of the customer.
You should return the Products to;
Lafayette Graduation Services Ltd Photograph & Frame Orders
1st Floor Graduation House
44 Fashion City
Rep of Ireland.
You are responsible for the costs of returning the Products. We will process returns as soon as they arrive, except during extremely busy periods when there may be a short delay. We reserve the right to charge an €8.00 administration fee for returns outside the cooling off period. When returning products on which you have received any promotional or other discount the refund will only cover the price you paid.