Our general returns policy adheres to, without prejudice a 14 day cooling off period, if you are not satisfied with a product, please advise us by e-mail of the nature of your complaint within 14 days of the receipt by you of your photographs/products along with details of your order number, name, and contact details and we will, at our discretion, endeavour to address your concerns where reasonably possible, either by way of re-printing, editing, re-shooting (where feasible), replacement or refund and subject to the product being unused and in a resalable condition. Please note that: digital images (received) are non-refundable.
In the unlikely event that you receive damaged photographs, where damages have occurred in transit, please return in the original packaging to the office within 5 working days of receiving them. We will replace the photographs at no additional cost
In accordance with the accepted practises of all professional photographers and photographic laboratories, the return of, or demands for refund or refusal to settle charges in relation to any photographs or prints of reasonable quality will not be accepted. We cannot be responsible for individual tastes or expectations. On the day of your graduation ceremony please use the mirrors provided to ensure you are happy with your appearance before proceeding to the studio. LGS does not take responsibility for clothing, make up or hair imperfections, this is left to the discretion of the customer.
You should return the Products to;
Lafayette Graduation Services Ltd
1st Floor Graduation House
44 Fashion City
Ballymount
Dublin 24.
If you are returning goods to us, you may do so by using the An Post Return label process. Found here: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns. You can search for Lafayette Photography in the retailer section. There you can avail of a free return label online. Failing this, you are responsible for the costs of returning the Products.
We will process returns as soon as they arrive, except during extremely busy periods when there may be a short delay. We reserve the right to charge an €6.00 administration fee for returns outside the cooling off period. When returning Products on which you have received any promotional or other discount the refund will only cover the price you paid.
When sending a return (whether under your cooling off rights or otherwise), you must take reasonable care to see the Product reaches us undamaged and we therefore strongly recommend that you send it by registered post (or international equivalent). The rights of cancellation and refund and any limitations on those rights expressed in these terms and conditions do not affect your statutory rights. For security reasons we do not hold credit card details received with your order; unless the refund is being made while the payments is still live on the payment gateway providers system in which case the refund will be made on the card from which the payment was drawn. If the payment is not live on our payment gateway we will call you to process a refund over the phone.